Privacy Policy

1. Introduction

Thunderwerx Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

We operate a multi-tenant platform. Where you use services under an organisation (tenant), your data is associated with that organisation and is isolated from other tenants. Retention, erasure, and data portability are applied per tenant in line with this policy and our Data Processing Agreement where applicable.

2. Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Register on the website
• Fill out a contact form
• Subscribe to our newsletter
• Use our services
• Communicate with us

This information may include: name, email address, phone number, company name, and any other information you choose to provide.

Automatically Collected Information

We automatically collect certain information when you visit our website, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Device information

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Communicating with you about our services
• Processing your requests and transactions
• Improving our website and services
• Sending you marketing communications (with your consent)
• Analyzing website usage and trends
• Detecting and preventing fraud
• Complying with legal obligations

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context:

• Consent: You have given us permission to process your data
• Contract: Processing is necessary to fulfill our contract with you
• Legal obligation: We must process your data to comply with the law
• Legitimate interests: We have a legitimate business reason to process your data

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us provide our services (e.g., hosting, analytics)
• Business Partners: Companies we collaborate with to offer services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

For tenant (organisation) data, we apply a defined retention period after the end of the contract or last activity. After that period, tenant data and associated personal data are deleted in line with our right-to-erasure process (including related documents and files).

7. Your Rights (GDPR)

If you are a resident of the EEA, you have the following data protection rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Data Portability: Request transfer of your data
• Object: Object to processing of your data
• Withdraw Consent: Withdraw your consent at any time

We support access and portability via export (e.g. a copy of your data in a machine-readable format) and erasure via deletion of your data and, where applicable, associated tenant data as described in our retention and erasure documentation.

To exercise these rights, please contact us using the details below.

8. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: