Legal
Support Service Level
Support channels and response target.
- Version:
- support-2026-07-25
- Effective date:
- 2026-07-25
- Publication set:
- uk-essential-2026-07-25
Response target
Our target for ordinary support requests is an initial response within two UK business days. This is a response target, not a guaranteed resolution time or a 24/7 service promise.
Urgent security reports
Use the security contact shown on the support page for suspected compromise or active abuse. Emergency services should be contacted for danger to life or immediate physical harm; the support service is not an emergency service.
Questions or rights requests may be submitted through the support form.